DE
Deniel E

1 reviews | Active since Feb 2023

09 Feb 2023, 15:23

*********** staff

Terrible service once again from vodacom. After waiting for over 14 days for a relocation query I was told by Babalwa who claims to be a team leader from the Port Elizabeth call centre that she could not help me and hung up my call while I was speaking. Your peoples customer service is disgusting I hate dealing with you people and just want everything canceled. I'm tired of the poor service and rude consultants when you guys are providing a service. It's not like it's free. 1st off you people logged my 1st service request incorrectly. 2nd when you tried to rectify you told me you escalating and never did. As a person working from home you are creating an inconvenience in my life. Please cancel all my lines and refund my money because clearly you guys don't care about customers telling me that you have other people to assist you can't help me. Don't take put any service with Vodacom unless you are sure you will never need to contact them again

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2023, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DE
Deniel E's update10 Feb 2023, 16:38
Reviewer Update
When are you going to sort my query out all you people do is lie. Who is luwazi claiming to to be a team leader that told me a technician is coming out but it's not on the system