*********** Staff

I went to the Cresta Vodashop to upgrade my internet bundle. The consultant did not understand what I wanted to do after repeating this to him 3 times. On the fourth try it then clicked. The contract is on my father's name, I was asked to email the letter of authority and ID document to two of the consultants personal email accounts which I found very unprofessional and suspicious. The consultant then haphazardly filled out the paper work and attempted to capture this onto the system after forty five minutes of watching the consultant try to figure out how to do this he then tells me there's a problem and he can't complete my upgrade. After attempting to contact the manager via phone I was told that my call would be returned and this has still not been done. I will not be doing either my cell phone or internet bundle upgrade at this branch. Service is poor.