*********** staff

<p>No wonder Vodacom has such a bad reputation. <br />My mom took out a new contract in March 2017 requesting that her cell phone and modem contract gets linked and payment goes off on a debit order.</p> <p>Within the first couple of days she had a problem with the phone and it had to be send away.</p> <p>Now she gets a notification stating that her account is in arrears and it will be locked.</p> <p>We went to Voda shop Tygervally where she signed the contract to be told by Riaan they fill in the forms they can't help it if Vodacom doesn't do there job and capture the information.</p> <p>I would like to know who is liable for the inconvenience and frustration.</p>