*********** staff

<p>I opened a contract at Vodacom 4 u store in clearwater mall using my prepaid number. I cancelled within the 7 day period. I was told that all was cancelled etc. and that my prepaid number has been restored. This happended in August 2016. In January 2017 I received an SMS notifying me of my account being in arrears and that my phone will be blocked if payment i not received. I tried to get hold of the store several times told that I would be called back but this did not happen. My phone was blocked and in order to continue using it I made the payment. This month I received message asking me to make another payment, this time a higher amount. I still cannot speak to anyone at the store to ask what has happened and why my prepaid number is now on contract. The staff that I dealt with have in the time being resigned from this store and I have no way of finding out what is going on and why the cancellation was impropoerly done. I have visited the store and was told that someone would revert to me and this has not materialised. I have called vodacom custoerm care and they have my number active on contract since August 2016 and cannot assist with calling the store to resolve the matter. I have received airtime and data this month but cannot use it. </p>