SM
Sylvia M

1 reviews | Active since May 2013

17 Jan 2017, 17:54

*********** staff

<p>Vodacom is *****ing R3243 on my account even month and when I call their call center to get clarity on this they send me up and down until I'm sent to a machine which instructs me to rate their level of service. What a bad service this is. This is very wrong because I never thought vodacom being such a big company can ***** from poor people like me. I've been trying to resolve this issue for the past 4 months and I always get the same experience of being sent up and down and their last resort is always that machine. </p>

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team