*********** staff

<p> </p> <p>After Vodacom bought out Altech Autopage beginning 2016 , I received emails both parties to inform me that vodacom have my all my details and monthly deductions will go off as normal. After the 1st month around the 7th I queried it via help line. I was then informed that they don't have my info on their system and have no debt order setup by them!! I surprised by this, seeing that I have email stating that I do have. </p> <p>They told me to eft them the money in vodacom account. Online I found that vodacom have 3 different accounts. I tried the one and it didn't work. I tried another and my payment when thru, I also setup a debt order with the lady in the call centre. I drove to the nearest branch in Irene Mall and showed them my payment and checked that my debt order is on the system.</p> <p>The staff there was very helpful and said that he doesn't see any debt order connected to my account. This started to annoy me big time, seeing that I set it up the previous day via the call centre. We set it up for the second time.</p> <p>For the next 3 months, it was the same story every month, that my phone would be cut off and I would take time to go and see what is wrong and I will send my proof of payment to them again and again .... and every time they would do nothing about it.</p> <p>After I was for business in Rosebank mall. Manager there told me that notice this is in the wrong vodacom account. By this I am no longer a happy customer!!!! My blood is boiling!!!!</p> <p>I did the same process for the 4th time and every time I swipe my card to pay my account. </p> <p>The next month Vodacom woke up and deducted my monthly instalment and the one they couldn't trace.... or just too lazy to work for5min!!! I reverse the payment and only paid them what I due.</p> <p>Now Vodacom arrogantly send my threatening letters that they will report me and all the usual thing when you don't pay your account. This don't sit well with because I have done everything from my side to help Vodacom to rectify the problem and vodacom has done NOTHING!!!! I occurred all the extra costs to help them... My line was suspended every month due to their lack basic service!! Now I had enough.</p> <p>I left South Africa shortly after. I kept on paying my monthly subscription, but can't use it seeing that i am no longer in SA. In December I received a letter stating that I will be going over to pay as you go because off none payments. This was due to the amount what they still cannot transfer from their one account to the other!!</p> <p>Now in January and my contract is almost to expire, I would receive a new invoice from them to say that I owe them another month instalment!!</p> <p> </p> <p> </p> <p> </p>