1 reviews | Active since Aug 2016

11 Jan 2017, 09:48

*********** staff

<p>In October 2016 I went to Vodacom in New market as my router contract was ending. So instead of cancelling it I just increased the amount of data I was getting. At that time the package was capped now all of a sudden it's an open line which I DID NOT ASK FOR. Surprise surprise 22nd December I get a debit order of almost r2500 when it's only meant to be r5000 for my cell and r159 for the data. It's been almost 3 week now and nothing has been done, today I got another invoice that r2700 will be deducted from my account. I am getting really frustrated now and this is not the 1st time that i'v had a problem with this 'branch'.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Jan 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update11 Jan 2017, 11:58
Reviewer Update

R500 not r5000