1 reviews | Active since Jun 2009
*********** staff
<p>3days ago i called the Vodacom customer service number the call was answered by Abongile Hlakanyana who didn't have knowledge of the products or promotions Vodacom has I asked her about the promotional airtime that Vodacom was doing since December she couldn't assist I asked to speak to the team leader was told in a meeting I asked to speak to the 2IC was told she is on a call and her name is Thulisile Fasse will give me a call in 10-15 minutes 3 days later no call still not helped had to use my data and airtime to find the answers</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
a complaint was send through to vodacom they just reply
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
even now i am still waiting to be contacted by them how long will this take
a complaint was send through to vodacom they just reply
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
even now i am still waiting to be contacted by them how long will this take
Dear Client
I attempted to call you numerous times on both numbers, however there is an engaged tone. Please accept my sincere apology for the service received. This is certainly not in line with Vodacom's aim in achieving service excellence.
The necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
Dear Client
I attempted to call you numerous times on both numbers, however there is an engaged tone. Please accept my sincere apology for the service received. This is certainly not in line with Vodacom's aim in achieving service excellence.
The necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
good day you only tried calling me once not several times please call ********** 326 as my query has not beeen dealt with will await your call
good day you only tried calling me once not several times please call ********** 326 as my query has not beeen dealt with will await your call
DAYS LATER I AM STILL WAITING FOR VODACOMS CALL NO ONE EVEN BOTHERS
DAYS LATER I AM STILL WAITING FOR VODACOMS CALL NO ONE EVEN BOTHERS