hM
hazel M

1 reviews | Active since Nov 2016

15 Nov 2016, 17:49

*********** staff

<p>Took my phone to Vodacom Jabulane for repairs. It was booked and I accepted the quotation, a couple of days later I got an sms it was declined. Went back to the shop to collect the phone. I asked the consultant at desk number 6 why was it not repaired. He said it's an R.O.R which meant absolutely nothing to me. I asked him to explain and boy was i gobsmacked with his response. In his exact words "take your phone to a Chinese or Pakistan shop to fix it"</p> <p>That is the rudest response i've ever received. I'm disgusted by that response.</p> <p>His name is Lebo from Vodafone shop in Jabulane. Train your staff as this is appalling.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2016, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team