MO
Mushfiqah O

1 reviews | Active since Nov 2016

07 Nov 2016, 13:46

*********** STAFF

<p>Seriously sick of explaining my story to 10000 people and not a soul seems to understand .</p> <p>Receiving calls my account is in arrears after I spoke to 10 different people giving me a settlement amount ,but appears not to be.</p> <p>I have no understanding how uneducated staff can make a mess up and the client is at fault.</p> <p>Ive spoken to two different TLS one in CS Tandeka which never completed my query just transferred me and then spoke to someone in accounts whom just drops the line after iv been dropped already.</p> <p> </p> <p>Consultants giving me a settlement amount and now it falls for an instalment what a useless place to contact .Even a SUPERVISOR Robin Leifgang advised that it’s my fault I need to check my statements and the consultant will be dealt with but I was told I’m going to get a refund the calls are recorded so why not use it .</p> <p> </p> <p>I will never ever recommend Vodacom this entire year I’ve had queries that took me running around stress and time and all they do on the other side is ignore your speaking.</p> <p> </p> <p>WORST NETWORK SERVICE EVER!!!!!!!!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2016, 14:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team