*********** staff
<p>I pre orded an iPhone 7 plus online . the vodacom assistant phoned me to confirm the order which was great. The device was delivered today and I opened the box to find the wrong device sent to me . I immediatley contacted vodacom for assistance. I spoke to 6 call assistants in a space of 1h30 min and nobody could help. I am so disappointed with the service I have recieved as noby can guide me with the right procedure to fix the error that vodacom has made . I also find it extremely frustrating that I must now try find a solution to a problem that I did not even create. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
