1 reviews | Active since Oct 2016

14 Oct 2016, 14:17

*********** staff

<p>I pre orded an iPhone 7 plus online . the vodacom assistant phoned me to confirm the order which was great. The device was delivered today and I opened the box to find the wrong device sent to me . I immediatley contacted vodacom for assistance. I spoke to 6 call assistants in a space of 1h30 min and nobody could help. I am so disappointed with the service I have recieved as noby can guide me with the right procedure to fix the error that vodacom has made . I also find it extremely frustrating that I must now try find a solution to a problem that I did not even create. </p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team