MD
Merlyn D
1 reviews | Active since May 2015
15 Jan 2019, 14:40
*********** Staff
Once again I am having to resort to a complaint as Vodacom customer service is beyond ridiculous. I asked for an early cancellation quote on the 27th of December 2018 and paid for it that same day while also opening an additional contract for a new cell phone at Vodacom Pinelands.
To this day my cancellation has not been processed and I am having to email, call and text Vodacom Pinelands and the cancellations department to rectify this matter to no avail.
This matter needs to be sorted ASAP. I am sick of dealing with *********** staff that do not know their jobs and are messing up my cell phone contracts.
Escalation reference: 1 - ********** **********
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Jan 2019, 15:15 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2019, 15:15
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2019, 17:09Dear Customer
Our records indicate that your issue is pending with the relevant department. Contact will be made with you as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
Our records indicate that your issue is pending with the relevant department. Contact will be made with you as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2019, 17:09
Official
Dear Customer
Our records indicate that your issue is pending with the relevant department. Contact will be made with you as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
Our records indicate that your issue is pending with the relevant department. Contact will be made with you as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
Best regards,
MD
Merlyn D's updateReviewer Update
24 Jan 2019, 14:57My query still hasn't been resolved. I was just called and told I have to pay. That cannot be I paid everything in full as per my quote for the 27th December. I will not pay again on that account. I already have two other contract amounting to almost R800.00
That bill has to be reversed ASAP!!! This is ridiculous!!!
Worse network ever!!!
MD
Merlyn D's update24 Jan 2019, 14:57
Reviewer Update
My query still hasn't been resolved. I was just called and told I have to pay. That cannot be I paid everything in full as per my quote for the 27th December. I will not pay again on that account. I already have two other contract amounting to almost R800.00
That bill has to be reversed ASAP!!! This is ridiculous!!!
Worse network ever!!!