*********** Staff

I cancelled my debit order with vodacom and informed them that I will be paying by EFT monthly, I was led to believe that they will no longer debit my account. I would rather not name and shame the consultant who did not provide the expected service.... After making EFT payments for about 5 months, I contacted vodacom for the balance on my account, just to be informed by their consultant that they received the EFT payments but are also still debiting my old account (which no funds are transferred in), occurring unnecessary bank costs for me and effecting my ITC score . How pathetic right? - Thinking you can trust a "well known" company like vodacom to take simple instructions, they surely lived up to the expectation of not providing customer services . Trying to get this resolve is a waste of my time as you get transferred from pillar to post. None of their staff members I spoke to was capable of assisting me with rectifying their mistake and refund me the unnecessary bank cost I occurred. I would rather not deliberate on the issue any further and would recommend potential customers to rather make use of an alternative service provider to avoid any inconvenience in the future and that is capable of taking simple instructions from customers.