GL
Gontse L

1 reviews | Active since Feb 2011

10 May 2018, 13:39

*********** Staff

I went into Vodacom Menlyn on the 1st May 2018 get information on their contracts. On the 2nd May I went back to submit my application which was approved the next day. I was then told that there is stock for my chosen deal and that they will receive stock the next Tuesday or Wednesday. I received a call on Wednesday the 9th May advising that stock has been received and I can come in to finalise my new contract. The contract was advertised at R1699 but yesterday I am told that it was "while stocks last". At no point in the week that I was dealing with the consultant did the consultant advise that the new stock will be R2100 or advise that the deal was "while stock last".

I could have gone to another Vodashop that had stock to get the deal at the advertised price or not bothered to apply as there was no stock when I initiated the application ...than wait a week to be told I must pay R400 extra on this contract!!

0
Replies (1)
Vodacom
Vodacom's reply10 May 2018, 16:29
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team