*********** staff

I am so disappointed with level of service I got from Vodacom, I don't understand whether it is that they hire *********** people or they just **** their customers. I called Vodacom on March 2017 and I asked for a settlement amount on my account so that I can pay them off. I paid them about 6200.00 for 2 Blackberry Z10 that got from them I don't remember on which year. Yesterday date 13/03/2018 I received a call from VVM attorneys saying that I am being handed over to them by Vodacom. I don't understand how can I only be informed about this after a year and why did they give me the incorrect settlement amount, whose fault is it now