1 reviews | Active since Jan 2017

03 Mar 2018, 09:27

*********** Staff

*********** staff, worst service! Made the mistake of upgrading telephonically. No contract to go back on, reliant on vodacom telephone recordings and their staff to listen to the recordings. Had to contact call centre several times, spent how long on phone, issue of being told calls are R1.20 per minute where it is actually R1.80 still not resolved.

0
Replies (3)
Vodacom
Vodacom's reply03 Mar 2018, 11:52
Official

Good day

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Mar 2018, 16:29
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,

's update19 Mar 2018, 17:55
Reviewer Update
How has this been completed? Just been on the phone with customer care, again , not resolved. Unbelievable.