*********** staff

Went through the upgrade process online and noticed that there was no stock of the device. Vodacom shop cannot assist before online order is cancelled. After spending more than 2 hours in total waiting to speak to an agent they tell me they cannot cancel and I need to speak to some other Vodacom department. Vodacom direct also just tells me they cannot cancel and cannot give a reason. When I told them that I am then cancelling my contract entirely and going over to MTN they just said: "okay". After more than 13 years with Vodacom this is how they treat their customers, it's pathetic!