*********** STAFF!!

Ula!!!!!!!! Thank you for the written confirmation of what I hope will be the last time we need to speak about. I have to add that this response is quite COLD and UNAPOLOGETIC after I have to crawl after you people EVERY MONTH to have my account sorted out. You people have no idea of what customer service is and that's my personal opinion which I share with more than 60 % of Vodacom client base. The fact that you told me earlier that you didn't "see the need" to inform me about your "Calendar note" (to have the credit loaded on my account) sickens me!! Point is I don't see your CALENDAR NOTE, i get a STATEMENT!! And if its wrong after 4 months of struggling with you HOW ELSE DO YOU EXPECT ME TO REACT?? What irritates me the most is the fact that I spent time today having to literally SEND EMAILS around to get answers. Had i phone your contact center again, they would have just told me that "unfortunately this is your bill" (Like the last time) because they can't see your Calendar note as well! So YES!! OFCOURSE THERE IS A NEED FOR YOU TO INFORM ME THAT MY STATEMENT FOR SEPTEMBER WILL BE INCORRECT AS WELL. I wasted my time today once again only for your telephone call to be very cold and this response to have been nothing more!! GET YOUR SYSTEM SORTED OUT AND SEND YOUR STAFF BACK TO TRAINING because you are losing more and more customers with the TERRIBLE service that you render. As you will know by now, I've made contact with the consumers board to see what my rights are as a consumer so I look forward to my September debit order!! I'VE JUST ABOUT HAD ENOUGH WITH YOUR BAD SERVICE!! The fact that my complaint isn't even enough to get the attention of your management team speaks volumes of what you think of your customers. So I'm sure this written complaint will just find another spot in your archive folders. I WILL CONTINUE TO SHARE THE BAD SERVICE ON SOCIAL MEDIA PLATFORMS AND NONE OF MY FRIENDS OR FAMILY WILL BE MAKING USE OF YOUR SERVICE IN FUTURE. Kind Regards Jonathan Goliath