SS
Shaista S

1 reviews | Active since Feb 2016

04 Mar 2016, 16:43

*********** staff

Hi, <br> <br> I had upgraded my contract on Monday, 29 February 2016 at your branch in Sunninghill, I was assured that you were currently out of stock of the IPhone 6 and I would receive my phone by the latest on Thursday, 03 March 2016, based on this promise I proceeded to upgrade my contract.<br> <br> Yesterday I was told I would only receive the phone today and now I am being told it will be available on Monday<br> <br> Needless to say this is completely unacceptable because had I been aware that it would take this long I would have chosen another service provider and taken my contract with them<br> <br> I am extremely upset by this obvious inefficiency of Vodacom as well as the ********* manner in which you conduct business

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2016, 13:09
Official
Hello ABCDE1,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team