KM
Kesenogile M
1 reviews | Active since Dec 2020
21 Dec 2022, 09:26
*********** staff
Hello Peter, I paid my Vodacom account on the 24th November 2022 of R1000.00 till this day the payment has not been allocated to my account. I paid at Vodacom Matlosana Mall and was assisted by Percy Matlhoko who allocated my payment to a wrong account. I went to the store on Sunday 18th December and was told that they would allocate on Monday the 19th as it was a weekend. I've been calling Vodacom call centre and was requested to send a proof of payment I did send the POP to their department and team leader Morena Thabang Raeto on Monday 19th December who also promised he would allocate the payment to my account. Still nothing has been done. Please help urgently
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
21 Dec 2022, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Dec 2022, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
