*********** Staff

On the 25/01/2016 I visited the Vodacom 4U and Vodashop in Southgate mall to do an upgrade.I was made aware at the first store that I have been moved to a new system called 3D and the Upgrade cannot be performed at store level,this was very disturbing as I initially called the Upgrades Department in the beginning of January and was advised due to the new system I will need to visit a store.I was assisted by Thato at the 4U branch who was so confused and she could not even explain to me what the upgrade system is and said she had not received the necessary training for this new system how STUPID is this?I then went to the second store in the mall hoping I would get better assistance. only to find the lady in this store could not assist either her reason was that she was\New"and didn't understand the new system. My question to Vodacom is what pathetic service is this"