RR
Riani R

1 reviews | Active since Jul 2012

22 Jan 2016, 09:25

*********** Staff

On Saturday 16 Jan 2016 I had a query on my account with Vodacom. The lady at Vodacom Forest Hill couldn't assist me whereby one of the other staff, TK, tried to explain. He was incredibly rude and abrasive. He didn't answer my questions and talked to me like I am some idiot. One of the customers in the store even looked up at him, astonished at his attitude. Whilst there I also wanted to book my laptop in for repairs. I was informed to go to Vodacom Centurion. I stood an a queue for an hour before the staff member told me that I had to contact HP directly. What a waste of precious time! Trying to phone HP, I have been given three different numbers to phone to get the machine booked in for repairs! Vodacom's staff is ***********, useless, clueless and plain rude. Wish I never continued my contract with them!

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Replies (1)
Vodacom
Vodacom's reply22 Jan 2016, 12:42
Official
Hello Lisa Bridge,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team