*********** staff

For the last 12 months I have had to phone them for my statement and invoice. Every month they log a service request to email me the accounts. I phone and ask for accounts and end up at customer care. They transfer me to retentions. Who then transfer me back to customer care. Which part of accounts dept do they not understand. They give me the number *** which is the accounts dept number and lo and behold I end up at customer care. Who again log a service request.