hB
hilda B
1 reviews | Active since Nov 2013
04 Oct 2015, 15:37
*********** staff
On 01 October 2015, I made 6 (six) calls to Vodacom 082111 which took me 1 (one) hour and 9 (nine) minutes - attempting to put a limit on my data usage. After I spoke to NINE different operators, I received a disclaimer by email, notifying me CALL CHARGES will be limited. That was NOT what I requested. I requested a limit on DATA USAGE!!<br> Seems Vodacom employ *********** staff incapable of comprehending the most uncomplicated requirements of clients.<br> Vodacom must rectify this limit locking of my calls with immediate effect - I CANNOT afford not to be able to MAKE CALLS when I need to.<br>
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Vodacom's replyOfficial
04 Oct 2015, 16:39Hello hilletje,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply04 Oct 2015, 16:39
Official
Hello hilletje,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM