*********** STAFF

I UPGRADED COUPLE MONTHS AGO AND WAS TOLD BY TELESALES BECAUSE OF THE WAY MY ACCOUNTS WAS HANDLED THAT VODACOM WILL GIVE ME EXTRA 100 FREE MIN ANYTIME IF I DO UPGRADE<br> TO WHAT I ACREED TO SO IT CAMES COUPLE OF MONTHS LATER AND I FIND THAT MY ACCOUNT IS DUBBEL AS WHAT IT WAS BEFORE AND EVERY MONTH I STILL GOT FREE MIN GETTING FORWARD TO THE NEXT AFTER SPENDING WEEKS WITH CUSTOMER SERVICES AND RECEIVING 4 REF NUMBERS I HAD TWO CALLS BACK FROM THEM TELLING ME MY ACC IS IN ORDER SO 5 WEEKS LATER AFTER SECOND DUBBEL INFLATED DEBIET ORDER WAS TAKEN OFF I PHONED AGAIN TELLING THEM THAT I AM RETURNING DEBIET ORDER TILL MY ACC IS SORTED THEY TELL ME THAT I MUST CLEARED OUT MY ACC PROBLEM WITH THE CONSALTED WHO MADE ME THE PROMISE WITH THE FREE ANYTIME MINUTES IT IS NOW 2 DAYS LATER AND STILL NOBODY RETURNED MY CALL TO SORT THIS OUT SO MY ADVISE TO CUSTOMERS THINKING OF UPGRADING THINK AGAIN I PAYING NOW DUBBEL THAN BEFORE FOR SAME AMOUNT OF MINUTES BECAUSE THE PROMO MINUTES ARE CHARGED AT RATE OF R2.79 PER MIN AND ORGINAL CONTRACT MINUTES AT RATE OF R1.30 AND NON OF THE PEOPLE I SPOKE TO WANT TO SORT THIS OUT ALL JUST PASSING THE BUCK