SE
Simone E
1 reviews | Active since Jul 2015
20 Jul 2015, 22:22
*********** staff
I switched my account from my fathers name to mine and upgraded to a new contract. In this process i explicitly said that i do not want insurance and i indicated that on the contract. But still someone registered me for insurance. I had to phone and de-register. Now all of a sudden i have parental control on my phone that blocks even websites like pinterest. I have to go to a vodacom store and show my id for something that i also did not request. Vodacom has the worst service.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
21 Jul 2015, 11:47Hello Simonna001,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply21 Jul 2015, 11:47
Official
Hello Simonna001,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
