SE
Simone E

1 reviews | Active since Jul 2015

20 Jul 2015, 22:22

*********** staff

I switched my account from my fathers name to mine and upgraded to a new contract. In this process i explicitly said that i do not want insurance and i indicated that on the contract. But still someone registered me for insurance. I had to phone and de-register. Now all of a sudden i have parental control on my phone that blocks even websites like pinterest. I have to go to a vodacom store and show my id for something that i also did not request. Vodacom has the worst service.

0
Replies (1)
Vodacom
Vodacom's reply21 Jul 2015, 11:47
Official
Hello Simonna001,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team