*********** staff

On the 9th of January 2021 at 08h43 I phoned the customer service. I wanted to upgrade one of my lines and the sales consultant informed me that it would take effect from the end of January. Only when I checked my bill later I saw that the end of Jan still had the higher amount and they even added contract cover of R6.99 per month which I did not agree to. So I sent the sms to opt out of the contract cover and I phoned the call centre again on 12 January at 12h44 to reverse the upgrade after which they said they can reverse it for now and after I get the sms I must phone in again to cancel the line. On the 14th of January I received the sms to say I can phone cancellations. On 15 January at 09h56 I phoned the cancellations department and cancelled the line and I was informed that it would take effect at the end of January. Now when I received my statement for Feb, the line is still reflecting so today I phoned the call centre again and they didn't know anything about the cancellation that was done on the 15th and they will cancel it now, meaning another month will be billed and now they want to know why I want to cancel? They even sent me some bogus sms now to say they have changed my email address to some other email which I never gave them and which is not my email address. I want this sorted today please.