SP
Suni P
1 reviews | Active since Apr 2011
22 Jan 2020, 09:27
*********** services regarding PTP
Vodacom disconnects my services despite my arrangement to pay on 25 January 2020, of which I have proof as well. The customer agent states I SMS'd 15 January 2020. I told her I have proof of the SMS for payment of 25th, she wants me to email the proof, great! How can I when my vodacom services are disconnected!!!!!!! Pathetic!!! I need my services to be reconnected please!
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Vodacom's replyOfficial
22 Jan 2020, 09:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2020, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Suni P's updateReviewer Update
22 Jan 2020, 10:53i had to get my friend to connect me from her work phone to Vodacom HO! amazing the vodacom agent tells me to call HO; when i asked to speak to Lance from Executive complains, how can i call vodacom HO when my service has been disconnected! Ayanda kindly assisted to reconnect me and he also stated that my PTP on the system is 15th! I offered to send proof of payment after he reconnected me but he said no problem! not sure how Vodacom systems work but they got it so wrong AGAIN!!!!! I clearly sms'd 25 January 2020 and I received a reply sms from vodacom acknowledging this PTP promise!!!!
SP
Suni P's update22 Jan 2020, 10:53
Reviewer Update
i had to get my friend to connect me from her work phone to Vodacom HO! amazing the vodacom agent tells me to call HO; when i asked to speak to Lance from Executive complains, how can i call vodacom HO when my service has been disconnected! Ayanda kindly assisted to reconnect me and he also stated that my PTP on the system is 15th! I offered to send proof of payment after he reconnected me but he said no problem! not sure how Vodacom systems work but they got it so wrong AGAIN!!!!! I clearly sms'd 25 January 2020 and I received a reply sms from vodacom acknowledging this PTP promise!!!!