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Arlene D

1 reviews | Active since Jul 2021

08 Jul 2021, 16:43

*********** service recieved from Vodacom. Account now handed over.

Vodacom simple refuses to cancel your contract with them. After more than 32 follow ups, cancellations emails and calls, R3k later just to get the contract cancelled. Its been 9 months since I first cancelled the contract.

I recieve a rude call from a Debt collecting company on behalf of Vodacom informing me, that I owe them an additional R2.7k.

I can not see that after 32 phone calls to Vodacom, that not one single person could do their job.

It's a known fact that Vodacom is quick to sign up contracts but simply refuses to release you from the contract once it expires and you're just expected to pay and pay.

Well done Vodacom on your pathetic service!!! Lazy meets Lazy

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2021, 07:08
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team