*********** service providers from vodacom

Hi I have a cell phone contract that I took in December 2018 with vodacom. I have two phones that I got from this contract and both are insured by vodacom and underwritten by finrite but unfortunately one phone gave in so on the 19/03/2019 I took it back to vodacom for repairs. I got a message from the cell phone repairer (Allisom repairs) who sent this SMS and they told me to accept the claim that will cost this phone about R3200, since I did not understand this SMS I ignored it so they sent my phone back to the store and to my suprise the phone was sent back not for me not accepting the claim but they sent it back because the vodacom consultant Mary Twala from Westgate vodacom did not provide them with the cell phone number of the phone in question so I gave them and sent it back. Then I never heard from Vodacom for a week so I contacted them and as I was busy with a consultant from Vodacom insurance (Ms Palesa) she told me that there is no record of the phone in question the only phone that appear is a Nokia 3 but I did not take in this phone I do not own a Nokia these people are confused and they are *********** I also heard that they moved from their original place of work so maybe they lost the phone or the data and I have a receipt that shows wich one I gave them and also I was told by this lady that there is a possibility that my phone may not be repaired because on their record this was last used in January and if that is the case they may not fix the phone because I took the SIM card out of this phone. Today I spoke to another lady who said she cannot help me my case is complex, please help me to get my phone back and in working condition or cancel this contract. ********** number of the phone in question. Regards Mr Am Tshabalala 066 **********