SM
Sibongile M

1 reviews | Active since Apr 2018

06 Apr 2021, 09:13

*********** service provider... Vodacom

I have never received such *********** service in my life... To think I have been a vodacom customer from day 1... Like I am appealed. For 3 consecutive months, I lose Fibre connection for full 4 Days...whilst I pay on time.... I call in and keep on following up until I am finally reconnected after 4 days... When I call I am told turn around time is 48-72hours...but how if you are able to fix the source of the problem. So every month I call in and wait 72hours before I am reconnected and lose 4 days of connection... I have had it with Vodacom, they don't care... Let me know if you want the SR numbers to show that each month I log same issue request, and all they do is reconnect me, than sort the problem, come month end I go through the same again... I can't wait to find another better competent service provider...

0
Replies (3)
Vodacom
Vodacom's reply06 Apr 2021, 09:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SM
Sibongile M's update06 Apr 2021, 09:37
Reviewer Update
Automated response is no response... See I will wait another 72hours before the assigned consultant contacts me... But all good I will find a better network provider and port. And will also ensure that people in my Centre of influence don't do the same mistake as I did. I should have moved when this happened the 2nd time... But I gave them benefit of the doubt, big stupidity from my side... Learned now.
SM
Sibongile M's update07 Apr 2021, 14:23
Reviewer Update
Still waiting for the call... I still have no internet connection but payments are up to date... I can't wait to port...