Hellopeter
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1 reviews | Active since Aug 2017

28 Jan 2019, 18:17

*********** Service provider and staff

I was with my mother at Vodacom on Saturday 26/01/2019 to do a sim swap and we paid everything. Cashier - 21-Silvea time 15:36:24 was busy assisting us during this time she kept on walking away assisting other people without finishing with us, while she left her station and was busy with the sim swap other vodacom employees kept going on the computer where she was busy. When she finally finished assisting us she said the sim swap will take about 3 hour for the sim card to be activated. Today its the 28/01/2019 the sim card still doesn't work at all. I contacted the vodacom customer care line at 17:43 just to find out that apparently the "System" cancelled the Sim Swap. 1st of all no one in formed us and we didn't get assistance with this regard. No we get told that we have to wait 24 hours again as their IT department needs to go into the system and delete the error message so that they can redo the sim swap or we have to go back to the vodacom shop. This is an inconvenience for us, as we have been sitting with a phone since saturday that doesnt work we dont get assistance from Vodacom. Never in my life have i ever heard of such Bull **** that the system cancelled the sim swap and their IT department need to delete the error message before they can activate the sim swap again. I asked to speak to the supervisor and apparently there is no supervisor that can speak to me as they are not in. This is the ****piest service provider i have ever been with and will never recommend Vodacom to anyone unless you want to be assisted by *********** people that have no idea how to do their jobs.......

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2019, 06:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
's update30 Jan 2019, 19:46
Reviewer Update
I am soooo ****ed off right now. I got through to an agent at Vodacom how is really going out of his way to try and assist however we get no joy from the service provider. Today its already the 30th of January and still the sim swap is not sorted out all Vodacom tells me is that its been escalated who long can it take to just fix your mistake then all you tell me is to go back to Vodacom if i want it sorted out quicker and PAY AGAIN for another sim swap then maybe it will work. Now you want me to Pay again for your mistake cause you have *********** people working at Vodacom. I think the best thing to do is to take this to the news papers as we get no assistance from Vodacom. You are quick to switch off peoples services when they pay late or dont pay however when you do pay you still dont get any assistance i am really getting frustrated and i have never in my life had such poor serves from any service provider. Everytime you want to speak to a Manger there is some excuse and no one assist you. I want this sorted out before close off business-day tomorrow WITHOUT YOUR LAME EXCUSES YOU KEEP COMING UP WITH. THE WORST SERVICE PROVIDER EVER EVER IN MY LIFE..........................