*********** service provider
<p>I have had no service on my phone since the 1st of April and on the 2nd of April they did log a report. My balances on my account reflect 0 and even tried to upload airtime to my phone at a vodacom shop but with no luck because according to vodacom system my number is invalid. I have spoken to numerous people with regards to this matter and I can not get vodacom to rectify the problem. The gentleman in solutions department and a manager promised to phone me back and up to date no one even bothered to me back.</p> <p>All I want is my account to be rectified and that I can have access to services that I have already paid for.</p> <p>The matter has been esculated to the isd department but they seem not to know how to fix this problem.</p> <p>Ref no received via my facebook complaint was 1- ********** ********** </p> <p>I was promised feedback again by the end of business today but I am not relying on anyones word any more.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Ok, so another promise to phone me did not happen. Today 5 days without any service on my phone which has been paid for. Can someone contact me so I can get this number transferred to another network which can supply a service
Ok, so another promise to phone me did not happen. Today 5 days without any service on my phone which has been paid for. Can someone contact me so I can get this number transferred to another network which can supply a service
Hi Cynthia
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Hi Cynthia
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
