1 reviews | Active since May 2016

05 Apr 2017, 14:25

*********** service provider

<p>I have had no service on my phone since the 1st of April and on the 2nd of April they did log a report. My balances on my account reflect 0 and even tried to upload airtime to my phone at a vodacom shop but with no luck because according to vodacom system my number is invalid. I have spoken to numerous people with regards to this matter and I can not get vodacom to rectify the problem. The gentleman in solutions department and a manager promised to phone me back and up to date no one even bothered to me back.</p> <p>All I want is my account to be rectified and that I can have access to services that I have already paid for.</p> <p>The matter has been esculated to the isd department but they seem not to know how to fix this problem.</p> <p>Ref no received via my facebook complaint was 1- ********** ********** </p> <p>I was promised feedback again by the end of business today but I am not relying on anyones word any more.</p>

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Replies (3)
Vodacom
Vodacom's reply05 Apr 2017, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update06 Apr 2017, 13:01
Reviewer Update

Ok, so another promise to phone me did not happen. Today 5 days without any service on my phone which has been paid for. Can someone contact me so I can get this number transferred to another network which can supply a service

Vodacom
Vodacom's reply13 Apr 2017, 10:30
Official

Hi Cynthia

As discussed, feedback has been provided and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ