DD
Delmarie D

1 reviews | Active since Dec 2012

18 Oct 2016, 08:58

*********** Service Provider

<p>On the 30th August I was charged almost R3,000 for 3gigs of data that Vodacom says I used. I have been trying since the 7th October to get this matter resolved but have heard NOTHING from Vodacom. I was told yesterday that the person investigating my call was going to phone me, never happened, I asked for the call handler's boss to phone me, nothing happened and the worst of all, the due date for the call was only set at the 31st October. You guys are *****ing people's money and you are stuffing around whilst doing it. It is the worst service provider I have ever come accross. Such an *********** bunch of people and what a disgrace you are to South Africa, just as *******.</p>

0
Replies (1)
Vodacom
Vodacom's reply18 Oct 2016, 09:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team