1 reviews | Active since Nov 2011
*********** Service Provider
I wish I knew how these guys have been able to remain so long in business being this ***********. Two years ago I stupidly signed up with them for a data contract, it did not cost me much money monthly gratefully but it was on a top-up facility knowing how our of hand these expenses can become. First they did not load me on a top up contract but open ended, and after it took me 3 months after the contract was signed to resolve it. After the two year period was up I was so eager to cancel the contract, now almost 4 months later they send me an SMS stating I owe them money. They sent the SMS with a telephone number and e-mail address. The e-mail address takes you to their website that does not allow for e-mail communication (why include it then) and the ********** number provided goes to the most *********** staff ever employed. First they ask you what number you dialed....duh...they then tell you that you need to go through to the accounts department, then proceeds to provide me with the number "in case I get cut off" So I need to call everyone and his aunt at Vodacom simply to tell them check you records our business relationship has been terminated long ago. So glad you not my cell service provider!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
