1 reviews | Active since Aug 2017
*********** service provider
I cancelled my contract on 20 December 2017 with Vodacom. In December & January there was no debit orders or messages from Vodacom. On the 20th of February 2018 Vodacom disconnected my cellphone number due to an overdue balance. None of this was communicated to me. I've been trying to get hold of any person to help me at the call centre but no one is able to help. I even went to the branch where I cancelled my contract but no help from them either. I would expect this from smaller providers but this is unexceptable !! I would strongly recomend no one to use this service as they are unprofesional.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Jumari van Dyk,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
Randall
Good Day Jumari van Dyk,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
Randall
