CR
Carika R

1 reviews | Active since Aug 2014

22 Nov 2016, 14:35

*********** Service Levels from consultants & superiors

<p>Been speaking to about 10 consultants and each one has promised to sort my sim card out and re-activate phone. 3 weeks later still nothing has been done. I spoke to a consultant this morning again and he was going to phone back in due time to give an update. Still no call as yet. </p> <p>I find Vodacom's service rediculous. They dont train their staff properly and expect them to deal with customers on a daily basis when they cant even sort out an activation of sim for the past 3 weeks between 10 consultants. After numerous of emails and calls - I think i have been patient enough. </p> <p>I have been paying for a service that I could not use this past month. The inconvenience Vodacom put their customers through is really rediculous. </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team