*********** Service from Vodacom Fibre Support

My fibre router broke on Friday 12 November. Vodacom has a 24/7 Fibre Support line, but according to the consultants they cannot attend to your problems over weekends. They say they have up to 48 hours to respond, but that is business hours only. For a service that is provided 24/7 the support should also be 24/7. I finally received a new router on Tuesday, but for some or other reason they still cannot reconnect or reconfigure my fibre connection. This is Thursday afternoon already and still no service, which I'm paying for. Tomorrow it will be a week without this fibre service. The technician, Grant Hendricks that was supposedly assigned to my problem have still not phoned me once. My son is writing Matric final exams and needs the internet access.

It seems the Vodacom Fibre Support team is ***********! Each time I phone to the Support line I have to speak to a different person and they cannot even put you through to a previous person you spoke to to make things a bit easier. So each time you have to repeat all your details and issues from scratch.