*********** Service from Vodacom

<p>To whom it may concern</p> <p> </p> <p>Incorrect billing allocation to ********** – 3rd log to helopeter</p> <p> </p> <p>A new contract was signed up almost 2 years ago @ your Vodacom branch @ Vangate mall. The consultant who assisted me was Faried. A new contract was signed up and clearly on the application, I selected no insurance. Since the 1st billing to date, insurance has been debited to my account.</p> <p> </p> <p>I have logged an email to Clint, the branch manager, and no correspondence received. I then went to social media, which I then received a call from the consultant, Faried to say that the necessary charges would be reversed and reflect on my April statement. Darren, a representative of Vodacom has also called me telephonically and confirmed what the consultant told me.</p> <p> </p> <p>To date no credit was passed, and yet there are still insurance being charged to my account.</p> <p> </p> <p>This level of service really sucks and considering that Vodacom is a recognised service provider worldwide, this level of service is not acceptable.</p>