*********** Service from staff.

I have been a Vodacom customer for nearly 6 years. Never have I been this disappointed in their service.

I booked in my cellphone for repairs in October 2021, being told it will be fixed or replaced within 21 days... I was then left to correct a problem with their insurance because the device on their system is not a device that I own, nor have I ever owned a device of that make... I then sent proof of purchase on email to the managers of POTCHEFSTROOM Vodacom shop and repairs, where there after the MANAGER AT REPAIRS told me that I should send it again as she does not know how the emails they use work nor does she read her emails.... after 2 weeks of struggling they finally submitted a claim number and started the process. 3 weeks later they were still waiting for repairs... I then spoke to the manager at Vodacom POTCHEFSTROOM repairs to escalate the problem as I am leaving for December holidays soon. I got an email saying that the device will be replaced and is ready for collection. I then phoned her and told her payment has been made for the access fee required and emailed her proof of payment and asked her if I can collect that weekend, she assured me that she will take the devise to the store herself on that Friday as the courier will not make it in time. I arrived at the store on that Saturday to collect the devise and I was told that NO ONE KNEW about this, after waiting quite a while, another lady from repairs came to the store to inform me that the Manager I arranged everything with never told anyone about this and thus the devise was sent with courier. I was also informed that they did not dispatched a dual sim devise as that was the devise I submitted for repairs. I asked to please correct this and to make sure I have the devise no later than Tuesday as I will not be available and on holiday.... ITS TUESDAY and no one has contacted me since... I phoned again and was told the manager is in the store room and cant talk to me, shortly after I received an email where they "Escalated" the complaint with a tracking number. When I tracked the waybill number it showed that my devise as of right now is in PRETORIA.

I am extremely unhappy with this as it is pathetic and the people I have dealt with are ***********. I will cancel all services with Vodacom ASAP and move to another service provider.