*********** service delivery

So on the 10th of October I logged a query that I paid my Account with the wrong reference. Phoned many more times. Set all docs and info required. Today is the 4th of November and still this has not been sorted out and now they have locked my account. No one can apparently assist me and they just keep transferring me from one department to the other. So my children cannot reach me if there is an emergency. I don't now when Vodacom started to employ *********** people. BUT CAN WE SORT THIS OUT NOW!!!!!