*********** SERVICE DELIVERY

On 20 December 2017 I ordered direct a Samsung Galaxy Tab Lite 1GB Top Up, reference number 1- ********** ********** . Received a call back contract approved delivery date confirmed for 27 December 2017. I phoned again ********** 4 to track my order due to the website not working working when you want to track your order. Spoke to an representative and she informed be that there is a back order and the tablet would be delivered on 3 January 2018. Again I received and waybill number K ********** and still absolutely incorrect tracking number for Ram Courier service and Vodacom Tracking. Decided to go to a Vodacom shop to track the order and still was giving the ********** 4 number to call. Phoned and representative could not assist and put me through to different department, that representative could not assist as well and put me through to the aftersales department. 'Hope's tried to assist but actually could not and said that she spoke to the representative that originally assisted me with the sale and something went wrong that the Tablet and sale was thrown out of the system. She also mentioned that Pshepiso will phone me to explain. I asked for the original representative number and name, Pshepiso Mahmo, ********** . I said to Hope that I will phone her and she mentioned that I should only phone in 30 min due to Pshepiso going on lunch. Well, if a conversation happened between Hope and Pshepiso why inform me that Pshepiso will contact me as soon as possible. This is when I lost my cool and said that I have been put through to one department to an other and still no one can assist with my order. I had to arrange twice for someone to be available to receive the order for I also have work and a busy schedule. Hope informed me that she is sorry she tried to assist me. Arrogance, incompetence, NO COMMUNICATION between departments nor with clients will not resolve any frustrating situation. I gave been with vodacom for many, many years and the service they are providing are absolutely appalling.