*********** Service Centre

I been trying to acquire and additional line (ported from MTN), for the last 3 weeks. My initial conversation was with Vodacom sales on ********** , (consultants Name: Godfrey). I request the addittional line at a "Price Matched" cost of R999 as prviously oofered to me on my last upgrade. Godfrey blatantly refused stating they cannot put forward susch a request. Appproximately a week later I again called ********** to initiate the porting of the MTN Number and activation of a new contract line. I then spoke to Kagiso who agreed to request from Vodavom Commercial to activate the new line at R999 and stated it will take a day or 2. Days later Kagiso had not called back and I had left 5 messages with his colleagues requesting a call back. Eventually i managed to reach him 6 calls later and he stated that they "cannot make outgoing calls". This sounded ridiculous to me. I insisted on speaking to his team leader Pililhe Dlamini whom since has always "been out to lunch" or "not available" to date. Apparently a company called Bytes People Solutions is outsourced as Vodacom sales. This company displays a clear lack of integrity and expertise. Their approach to custumer service is appauling. I am a client of vodaom for the since 1997 and am utterly duisgusted with the disgraceful service I am subjected too. "Vodaconm Sales" on ********** may be the the introduction to Vodacom for new customers and this service centre is likely to create an immensely poor impression. It is extremely unlikely that I mam the fisrt customer that is made to endure this frustartion due to the *********** and ********* manner of this service centre. There also seems to be and issue with the porting of the number from MTN. After a conference call with Vodacom and MTN porting departments this morning its seems that Vodacom has not sent through a "message 8 and 9" that is hindering the porting process. A supervisor Natasha at Vodacom Porting vowed to get the issue resolved. Should I hold my breath??