*********** service

I have never been so angry and what's worse is to start the new year on such a sour note. I upgraded with Vodacom online on Saturday and for the past 3 days I've been getting the run around. I have been calling Vodacom since Monday to confirm everything including my address it's Friday today and when I call Ram, the courier company delivering my phone it turns out Vodacom has not updated my address with them. How *********** is that? We got told that when stock is available our phone will be delivered the next day or at the most after 48 hours it has been 4 days and no resolution has been reached. This is unacceptable. Might as well cancel the upgrade and move to another network if this is the kind of service Vodacom offers. I am highly disappointed. How can an address cause so much havoc. Really? Argh