*********** Service by Vodacom Upgrade department

- First agent I dealt with took me through everything, Including confirmation of delivery; a week later after calling (to follow-up on the deslivery) I dealt with a different agent and was informed that there's a ‘backorder’ on my upgrade and was apologized to for not being informed.

- Third agent I dealt with called me a few days later (telling me I qualify for an upgrade), and had no clue I had an upgrade pending - this agent then looked into my profile and confirmed delivery for my order, only for me to call back a week later (again – this time to deal with the 4th agent), only to find out that there's stock - however the moderm that comes with the laptop is not available. After she gave me the option to either wait for the moderm or go for a different version - I confirmed any moderm will do as the key product is the laptop. She assured me I’ll get phone call on a Monday to process my order - never got a phone call.

- 2 day later I get a quote from ‘***’ which reads “Dear Rueben, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote”.

When I now call ‘vodacom upgrades department’ and punch in the number I’m querying; Their bot informs me the line in question has been blocked due to high volume of calls to the department and that this is also for some ‘security reason’.

If this doesn't define INCOMPETENCE, I don't know!!!

Can someone competent enough call and let me know if I’m getting this laptop or not??? as I officially have no ability to find out myself - I’m through doing your admin of following on calls that were supposed to be made to me.