*********** service/billing issue

<p>I recently converted from prepaid to contract and since then it has been downhill with Vodacom. First not all my data was allocated for my monthly contract and a bill of R755.16 came into existence which is not what the contract stipulated. I spoke to numerous agents whom were quite *********** as the root of the problem I had to point out. When the data was allocated it was to late and my bank account was debited for R755.16. I called Vodacom again and they informed me, on the 27/07/2016, as a goodwill gesture my account will be credited with R478.30. I phoned today to find out where my refund of R478.30 is and I was informed it was allocated to my August Vodacom account which I did not request. I want my money to be refunded ASAP as I do not make provision for incompetence in my monthly budget. I would like Vodacom to send me their survey again for me to rate their service as a number below zero does exist. I am highly disappointed with how my query has been dealt with and to date not resolved.</p>