*********** service and selling defective products

If i could give Vodacom a negative rating i would. I purchased two Samsung TV's from the Vodabucks store during their black friday specials. The one TV being a 65inch QLED and another as a 65inch UHD tv. The QLED Tv was delivered to me on the 5th of Jan 2022 and it stopped working on the 7th of January 2022 which was a friday evening and i was not able to contact any after sales persons and the contact details provided by Vodacom for TV repairs were incorrect and related to a company that had many complaints about vodacom giving their customers incorrect details. I logged a call with Vodacom on the 10th of January as Samsung informed me that if the TV stopped working within 7 days then the store which i purchased it from needs to replace it. It is now the 20th of January and Vodacom has provided me with no assistance, i had to contact Samsung for assistance. The head of the Vodacom sales department is *********** as i asked consultants to urgently ask their manager to contact me back and i received absolutely no assistance back till today. Vodacom then provided Samsung with the incorrect TV details as Samsung required the proof of purchase documents, which the Samsung consultant informed me that Vodacom took a while to share in the first place and then i find out was incorrect details which Vodacom provided. The whole process has been unprofessional, dealing with *********** people and a huge inconvenience. Till today i still do not have a TV and there has been a delay in the communication process due to Vodacom's incompetence.