*********** Service and Lies

I have contacted Vodacom twice to cancel a contract and was told it was done. The first time I called it was even escalated to the team leader/manager who indicated it was cancelled. The debit order went through and I was debited for the contract that was supposedly cancelled. Next time I called and complained about it not being cancelled and told it would be cancelled and I would be refunded for the contract subscription that went off last month but yet again today I am debited for the full amount and the contract not cancelled. I even received an email about the cancellation but nothing was done. I would like someone to look up the recordings and investigate the incompetence at Vodacom. Tired of calling to be told more lies.