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Zanele T
1 reviews | Active since Jun 2014
19 Dec 2022, 09:33
*********** service
Reported my ****** phone on the 1 of December 2022 and was told that i would get the ITC number the following day. it took the 12day to sent it. Them they kept on giving me incorrect email address for their insurance department, all the email addresses domain don't exist. I am really disappointed with the service i have received. my phone was ****** by *********, now i have to deal with incompetence service provider. Right now i don't know if i will get the number back as they are not saying anything or offering any assistance. *********** service
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
19 Dec 2022, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2022, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zanele T's updateReviewer Update
20 Dec 2022, 09:18Still waiting for your consultant to contact me
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Zanele T's update20 Dec 2022, 09:18
Reviewer Update
Still waiting for your consultant to contact me
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Zanele T's updateReviewer Update
21 Dec 2022, 09:01Good day,
Do you consider being given incorrect email addresses as assistance? I want this escalated to management can you kindly call me on ***. you domain is incorrect i emailed your insurance department 4 times and all the email address domain do not exist please see below:
image.png 153.46 KB
Do you consider being given incorrect email addresses as assistance? I want this escalated to management can you kindly call me on ***. you domain is incorrect i emailed your insurance department 4 times and all the email address domain do not exist please see below:
image.png 153.46 KB
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Zanele T's update21 Dec 2022, 09:01
Reviewer Update
Good day,
Do you consider being given incorrect email addresses as assistance? I want this escalated to management can you kindly call me on ***. you domain is incorrect i emailed your insurance department 4 times and all the email address domain do not exist please see below:
image.png 153.46 KB
Do you consider being given incorrect email addresses as assistance? I want this escalated to management can you kindly call me on ***. you domain is incorrect i emailed your insurance department 4 times and all the email address domain do not exist please see below:
image.png 153.46 KB
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Zanele T's updateReviewer Update
21 Dec 2022, 09:02Seems like incompetency is the order of the day at vodacom. if you records show that i was assisted
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Zanele T's update21 Dec 2022, 09:02
Reviewer Update
Seems like incompetency is the order of the day at vodacom. if you records show that i was assisted
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Zanele T's updateReviewer Update
22 Dec 2022, 11:07????
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Zanele T's update22 Dec 2022, 11:07
Reviewer Update
????