1 reviews | Active since Oct 2012
*********** service
<p>So Vodacom completely deleted my contract from their system after I made an arrangement to make my in arrears payment late. This happened without prior warning and I now have to re apply for my contract after almost 8 years on Vodacom. The customer services line is apparently the wrong line to phone with queries and if they don't direct you to the right department from the 111 call centre its also not their problem. It's also ok if they drop a call even if you tried to engage with them on a civilized manner even though the situation is super frustrating. I don't reccoment them to anyone. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Collections Support Team. Your reference number is EC-04CX-2QFQGD and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Collections Support Team. Your reference number is EC-04CX-2QFQGD and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Best regards,